Ethos Therapy Solutions provides advanced therapy beds and support surfaces for patients with pressure injuries, complex wounds, and other pressure-management needs. We combine specialized equipment with clinical expertise, patient advocacy, delivery, education, and ongoing technical support to help patients receive appropriate care at home.
Ethos supports patients and caregivers as well as physicians, wound care clinicians, discharge planners, case managers, home health agencies, rehabilitation facilities, and other healthcare partners coordinating care.
Ethos serves patients across a growing number of states. Visit our Coverage Locations map or call 888-861-8612 to confirm service availability in your area.
Ethos offers several therapy solutions, including air fluidized therapy beds, immersion therapy systems, medical-surgical bed frames, mattress replacements, and mattress overlays. The appropriate solution depends on the patient’s clinical condition, mobility, care environment, and treatment goals.
Air fluidized therapy uses warm air and silicone-coated microspheres to create a fluid-like support environment. This technology helps redistribute pressure and manage moisture, friction, and shear, important considerations when caring for patients with serious pressure injuries.
Immersion therapy allows the patient to gently immerse into the support surface. The system responds to factors such as weight, movement, and body position to help redistribute pressure and improve comfort.
Both therapies are designed to redistribute pressure, but they use different technologies. Air fluidized therapy creates a fluid-like environment using air and microspheres, while immersion therapy adjusts the surface based on the patient’s weight, movement, and level of immersion. An Ethos Therapy Consultant can work with the patient’s healthcare team to help identify the most appropriate option.
Specialized support surfaces may be considered for patients with limited mobility, difficulty repositioning, or an increased risk of skin breakdown. A healthcare provider should determine whether a particular therapy is medically appropriate.
Yes. Ethos specializes in making advanced therapy beds and support surfaces available for home care. Before delivery, the team may complete a home evaluation to confirm that the equipment can be safely accommodated.
Patients, caregivers, and healthcare providers can call 888-861-8612 to speak with the Ethos team. Patients and caregivers can also use the website’s Contact Us form. Healthcare providers may submit referrals and supporting documentation through Ethos Referral Pro.
A healthcare provider’s order and supporting clinical documentation are generally required when therapy equipment is being requested through insurance. Ethos will work with the patient and care team to explain the documentation needed for the recommended product and coverage type.
Healthcare providers can submit patient referrals and supporting medical documentation securely through Ethos Referral Pro. The Ethos team can also assist with questions about the referral process and required documentation.
Requirements vary according to the prescribed therapy and insurance plan. Documentation may include a provider’s order, wound measurements and staging, treatment history, mobility information, repositioning needs, nutritional information, and details about previously attempted therapies. Ethos helps the care team identify the documentation required for each request.
Coverage depends on the patient’s medical needs, insurance benefits, prescribed therapy, and supporting documentation. Ethos works with patients, caregivers, providers, and insurance companies to verify benefits and help navigate coverage requirements. Coverage cannot be guaranteed until the request has been reviewed by the applicable insurance plan.
Ethos can help explain billing statements and available payment methods. Depending on the patient’s circumstances, payment options may be available. Patients can call 888-861-8612 or use the online Patient Payment Portal.
Before delivery, Ethos may review the patient’s clinical and home-care needs, complete a home evaluation, coordinate insurance documentation, and schedule installation. During delivery, an Ethos Technical Specialist will set up the equipment and explain its safe and proper use to the patient or caregiver.
Ethos continues supporting the patient, caregiver, and healthcare team throughout the therapy journey. This may include equipment education, follow-up communication, assistance with continued insurance qualification, technical service, and coordination with the patient’s care team.
Call Ethos at 888-861-8612 if your equipment is not operating properly or requires service. Regular phone hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. ET, with after-hours support available 24/7 for equipment-related needs.